General Questions¶

Find quick answers to common StridX Mail questions below.

How do I create a mailbox?¶

Sign in to your hosting control panel, open Email Accounts, and create a mailbox for your domain. Follow Create an Email Account.

How do I sign in to webmail?¶

Open https://yourdomain.com/webmail using your domain, then sign in with your full email address and mailbox password. See Log In to Webmail.

What server settings should I use?¶

Use ams.digitalhq.co for incoming IMAP and outgoing SMTP. IMAP uses port 993; SMTP uses port 465. Enable SSL/TLS and authentication, and use the full email address and mailbox password. See Manual IMAP/SMTP Settings.

Is the mailbox password the same as my hosting password?¶

Not necessarily. The mailbox password is used to sign in to webmail and email apps. If you cannot sign in, ask the account administrator to reset the mailbox password.

How do I connect my phone or computer?¶

Choose the relevant setup guide for Outlook, Apple Mail, Thunderbird, iPhone, or Android. Use IMAP if you want mail and folders to sync across devices.

Why did a message go to Spam?¶

Check the spam folder and inspect the message before marking it as safe. Review Messages Marked as Spam and ask the sender to verify their domain authentication if the issue continues.

Where should I ask for help?¶

Contact your organization’s mail administrator or use the support channel provided with your StridX Mail account. Include the affected address and a description of the issue, but never send your password.