Technical Support

If you cannot resolve an issue using the troubleshooting guides, contact StridX Cloud support:

Include useful details

To help diagnose the problem, provide:

  • The affected email address or domain.
  • Whether the issue affects sending, receiving, webmail, or a mail app.
  • The app name, device type, and operating system version.
  • When the issue started, including time zone, and whether it affects one or multiple users.
  • The exact error text or full bounce message.
  • Steps already tried and whether webmail works.
  • Relevant server settings, with passwords removed.

For a delivery issue, include the sender and recipient addresses and the bounce details. For messages marked as spam, include the message headers only through a trusted support channel; headers can contain private routing information.

Protect account information

Never include mailbox or hosting passwords, one-time codes, recovery codes, or private DKIM keys in a support request. If a password may have been exposed, change it and notify the account administrator.

Urgent access or security issues

If a mailbox may be compromised, contact the account administrator promptly. Change the affected mailbox password, review forwarding rules and connected devices, and follow your organization’s incident process. If the problem affects multiple users or the whole domain, report that scope clearly.

Include your email address or WhatsApp number in the request if you would like a reply through a particular channel. Never send your password.