Common Email Errors¶

Use this checklist for common StridX Mail problems. When changing account settings, use the full email address as the username and the mailbox password.

Problem	What to check
Cannot connect to incoming mail	Use IMAP server ams.digitalhq.co, port 993, with SSL/TLS enabled.
Cannot send mail	Use SMTP server ams.digitalhq.co, port 465, with SSL/TLS and SMTP authentication enabled.
Authentication failed	Confirm the full email address and mailbox password. The hosting account password may be different.
Messages do not appear on every device	Use IMAP rather than a local-only or POP account. Check that the app is syncing the Inbox and other folders.
Message rejected or bounced	Read the full bounce message for the recipient, policy, or DNS error. Check the sender domain’s SPF, DKIM, and DMARC records if indicated.
Message arrives in spam	Review the message’s authentication results and spam headers; see Messages Marked as Spam.
Mail app keeps asking for a password	Re-enter the mailbox password and verify that authentication is enabled for incoming and outgoing mail.

Before contacting support¶

Record the affected email address, app and device, approximate time of the problem, and the exact error text. Include whether the problem affects sending, receiving, or both. Do not send passwords. If sharing message headers, share them only through a trusted support channel because they may contain private routing details.