Email Sync Issues

If messages or folders look different across devices, first check whether the mailbox works in webmail. This helps distinguish an app sync problem from a mailbox or delivery issue.

Refresh the account

  1. Confirm the device is online and automatic date and time are enabled.
  2. Open the mail app and refresh the Inbox. Check that the app is not paused, offline, or in low-data mode.
  3. Check the account’s sync settings and make sure Mail is enabled for the account.
  4. Check Spam/Junk, Archive, Trash, and other folders. Search for a known message by sender or subject.
  5. Confirm the account is configured as IMAP with server ams.digitalhq.co, port 993, and SSL/TLS.
  6. Use the full email address as the username and the mailbox password. Re-enter the password if authentication has expired.

If only one device is affected

Compare that device’s IMAP settings with a working device. Check folder subscriptions or folder visibility in the app. Restart the app and device after confirming settings.

Before removing and adding the account again, confirm that any messages stored only on the device are backed up or copied to the server. Then use the app’s account settings to refresh or re-add the mailbox.

If no device syncs

Sign in to webmail. If messages are missing there too, check delivery and mailbox storage with your administrator. If webmail is current but every app is stale, ask support to check the mailbox connection and service status. Include the affected address, devices, app names, and time the issue began; do not send passwords.