Cannot Send or Receive Email

Use these checks to narrow down whether the issue is with the mailbox, mail app, or domain configuration.

Check your mail app settings

For incoming mail, use IMAP with SSL/TLS:

Setting Value
Server ams.digitalhq.co
Port 993
Username Full email address
Password Email account password

For outgoing mail, use SMTP with SSL/TLS and authentication:

Setting Value
Server ams.digitalhq.co
Port 465
Username Full email address
Password Email account password
Authentication Required

Make sure outgoing authentication is enabled and uses the same mailbox credentials.

If you cannot send

  1. Send a short test message to an address you can access.
  2. Check the Outbox for messages waiting to send and confirm the app is online.
  3. Confirm the recipient address is correct and check for a bounce or rejection notice.
  4. Verify the SMTP server, port, SSL/TLS, username, and password above.
  5. If messages to many recipients are rejected, ask the domain administrator to review SPF, DKIM, and DMARC configuration and the full rejection text.

If you cannot receive

  1. Sign in to webmail to see whether new messages arrive there.
  2. If they appear in webmail but not in the app, check the app’s sync status, folder subscriptions, and account settings.
  3. If they do not appear in webmail, ask a sender to confirm the address and provide any bounce notice.
  4. Ask the domain administrator to verify the domain’s MX records and that the mailbox is active and has available storage.

If the problem continues, contact support with the error text, affected address, mail app, and approximate time. Never include your password.